Business cases make or break an idea being taken forward. This post explains how to construct one in a way that puts the right points across in a way and really sells the idea.
The principles of good customer service are not just reserved for typical frontline customer-facing roles. In almost any role, and any level of seniority, there’s still a place for the skills and attitude developed from good customer service, and especially in HR. In this post, I explain why.
One of the best ways to improve your verbal communication is recording yourself and watching it back. In my first video post, I share the benefits of recording yourself and tips on improving your confidence with your verbal communication.