The principles of good customer service are not just reserved for typical frontline customer-facing roles. In almost any role, and any level of seniority, there’s still a place for the skills and attitude developed from good customer service, and especially in HR. In this post, I explain why.
You can learn so much from networking events and build authentic professional relationships with new people. But for those who are more introverted or find socialising with strangers awkward, these can seem like a sort of singles’ night for professionals. In this post, I talk about how fun they can be, and the techniques you can use to get the most out of these events without the use of a single cheesy chat-up line.
Sometimes you might feel intimidated working with people who are more senior than you. As this is an inevitable necessity of working life, assessing how you react to certain people and situations will help you re-evaluate the situation pragmatically and put in place coping mechanisms.