Moving from a call-centre environment

If you have only worked in one type of environment in your entire career, and want to change careers to a different environment, you might feel you don't have the skills to transfer over. In this post, I share some thoughts on what you can do if you want to leave a call-centre environment when that's all you know.

Planning your career in 2018

The beginning of a new year is a great excuse to evaluate what you want in your professional life, how you did in 2017, and what you can be doing in 2018 to get where you need to be. Following these 3 steps will help you articulate a plan of action.